When you purchase products from MENVCE.COM, you’re agreeing to the following terms.
Here’s what you need to know:
Shipping Policy
We’re proud to offer both domestic and international shipping. Yes, we do ship to PO BOX addresses.
Domestic Shipping
We ship domestically via USPS® or UPS. After your order has been dispatched, we’ll send you an email with your order details and tracking information.
USA Shipping Rates
For our customers in the USA, we use USPS or UPS Shipping, depending on the weight of the items purchased. Plus, we offer FREE SHIPPING on all US orders over $100.
International Shipping
For our international customers, we dispatch shipments via USPS®, UPS, DHL, or FedEx. The international shipping rates are calculated based on the weight and destination of your order. We recommend adding all your desired items to your cart and entering your shipping address to get an accurate calculation of shipping fees.
Once your order is on its way, you’ll receive a shipping confirmation email with a tracking number, so you can keep an eye on your order’s progress and estimated delivery date.
Please note: Our “Free Shipping” offers are only valid for orders shipped to the contiguous United States & Puerto Rico.
What if my tracking says delivered, but I don’t have my package?
There could be several reasons why your tracking states your package has been delivered, but you haven’t received it:
Carrier handoff: Some packages travel through multiple carriers.
Early delivery status: In rare cases, packages may be marked as delivered up to 48 hours before they actually arrive.
Hidden packages: Some carriers may hide packages to prevent theft.
If your package is marked as delivered and you haven’t received it after 48 hours, please contact us at menvce@menvce.com.
Please note that refused or undeliverable packages are subject to return shipping costs, which vary by the shipping method used in the order. If a refused or undeliverable package incurs a fee upon its return to MENVCE, the customer will be responsible for this fee. The fee will be due prior to the reshipping of your order or will be deducted from any refund due back to you.
Return & Refund Policy
We want you to be completely satisfied with your order. If you’re not, we’re here to help.
To start a return process, please email us at menvce@menvce.com with your Order Number # and the email address associated with the order. Include a brief explanation of why the item(s) is being returned and, if applicable, photo proof to support your claim.
After you contact us, please allow up to 72 hours for us to provide you with further instructions and details on how to proceed. All returns require a Return Authorization Number, which we will provide to you after initiating the return process. Please do not return items to us without first requesting a return and receiving our approval to do so. Unrequested returns will not be accepted, and packages sent without approval will be returned back to the original address with no refund processed.
We accept returns within 20 days of the delivery date. If this period is exceeded, the item(s) will not be eligible for a return/refund. Always retain your proof of purchase.
We provide refunds only when the returned merchandise is in perfect, original, clean condition, unworn & unwashed. The returned item must be folded and placed in its original packaging. If a returned item is received in any other condition, a 10% restocking fee will be deducted from your refund.
If an item is returned to us damaged, worn, or in an unsunsuitable condition, it won’t be eligible for a refund. The item must be shipped back within 10 days of the return authorization.
Customers are responsible for all return shipping charges. MENVCE does not provide return labels and is not liable for a refund if your package is lost or damaged by a third-party carrier during return transit.
Please note that t-shirts, accessories, socks, undergarments, and items marked as ‘Sale’ cannot be returned. Items purchased with a promotional code, as well as special order items such as collaborations, custom, and personalized items, are also not eligible for return. Orders that have not been returned (shipped back to us) within 10 days of the return request authorization will not be eligible for a return.
Ensure you return the correct item(s) when making a return. MENVCE is not responsible for NON-MENVCE items shipped back to us in error. No compensation will be provided for incorrect items sent to us.
Refunds
We aim to process all returns as quickly as possible. Please allow us up to 3-5 business days to process your return after the package is received.
After processing and determining the condition of the returned item, we will issue the refund. You will receive an email confirmation with our decision whether your refund has been approved or rejected, fully or partially. If approved, it may take up to another 7-10 business days for the refund to be completed back to your original payment method, depending on your financial institution’s or credit card provider’s processing times.
The refund will only include the cost of the item(s) and any applicable taxes paid. Initial shipping charges are not refunded.
During certain times of the year, such as Christmas and public holidays, the processing time may be longer.
Exchanges
Unfortunately, we are unable to create exchanges. We only replace items if they are defective.
When you receive our package, check that we have sent out the correct size and model. If you find anything wrong or the item is defective, contact us immediately. Your failure to give notice of any claim within three (3) days from the date of delivery will serve as your unqualified acceptance of the products and a waiver of any claim that they are unsatisfactory.
We ask you to take reasonable care of the items you purchase while they are in your possession. This means that: you may inspect and try on the items for size and fit but tags should not be removed from any item and the original packaging should be retained.
We bear no liability from any defect or damage arising after delivery from fair wear and tear, or any willful damage, negligence, subjection to normal conditions, failure to follow our instructions, inappropriate care, cut marks on stitching, seams or uppers, misuse or alteration of the products, or any other act or omission on your part that is not the result of a manufacturing defect.
We encourage you to reach out if you have specific sizing questions prior to purchase to avoid any issues. We also recommend that you contact us before leaving a bad review. If you need additional help on any return inquiries/issues, please contact us through our contact form on menvce.com.
